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Effective Date: July 10, 2026
Welcome to Mama Ethel's Herbal Infusions. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Mama Ethel's Herbal Infusions ("we," "our," or "us"). By accessing our website or placing an order, you agree to be bound by these Terms.
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and not to interfere with its operation or security.
Mama Ethel's Herbal Infusions creates handcrafted natural body care and wellness products in small batches. Because our products are handmade using natural ingredients, color, texture, consistency, and scent may vary slightly from one batch to another. These natural variations do not affect product quality.
We strive to provide accurate product descriptions, ingredient information, and photographs. However, colors and product appearance may vary depending on your device or monitor.
Our products are intended for cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any disease. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).
Customers with allergies, sensitive skin, or medical conditions should carefully review all ingredient lists before use. If you have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before using it.
We strongly recommend performing a patch test before full application of any product. Apply a small amount to a discreet area of skin and wait 24 hours to check for irritation or sensitivity.
Individual results may vary. Because skin types, sensitivities, and usage habits differ from person to person, we do not guarantee that every customer will experience the same results.
All orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel any order for reasons including:
Payment is required before orders are processed and shipped.
All prices are listed in U.S. dollars and are subject to change without notice.
Applicable taxes and shipping charges will be calculated at checkout.
Orders are processed within our normal production timeframe unless otherwise stated. We will package and ship products within 5 business days.
Shipping times provided by carriers are estimates and are not guaranteed.
Mama Ethel's Herbal Infusions is not responsible for delays caused by weather, shipping carriers, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information.
Due to the nature of our handcrafted skincare products, all sales are final.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographs of the product and packaging. We will review each situation and work to provide an appropriate resolution. We do not accept used products as a return or exchange.
Orders may only be canceled before production or shipment begins. Once an order has entered production or has shipped, it cannot be canceled.
All website content, including our business name, logos, product names, photographs, graphics, text, branding, and original content, is the property of Mama Ethel's Herbal Infusions and may not be copied, reproduced, distributed, or used without prior written permission.
To the fullest extent permitted by law, Mama Ethel's Herbal Infusions shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall never exceed the amount paid for the product purchased.
You agree not to:
Your use of our website is also governed by our Privacy Policy.
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
We reserve the right to update these Terms at any time. Changes become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of the updated Terms.
If you have questions regarding these Terms and Conditions, please contact us:
Mama Ethel's Herbal Infusions
Email: renee@mamaethelsherbalinfusions.com
Phone: 1-702-624-1322 (you may text this number)
Website: mamaethelsherbalinfusions.com
Thank you for choosing Mama Ethel's Herbal Infusions. We appreciate your trust and are honored to be part of your natural skincare journey.
Effective Date: July 10, 2026
At Mama Ethel's Herbal Infusions, every product is handcrafted in small batches using high-quality natural ingredients. Because our skincare and body care products are personal care items, we take great care in ensuring that every order is prepared with quality and attention to detail.
Due to the nature of our handcrafted skincare and body care products, all sales are final. For the health and safety of our customers, we cannot accept returns or exchanges on products that have been opened, used, or altered.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery.
Please include:
After reviewing your claim, we will determine whether a replacement, store credit, or refund is appropriate.
Once your order has been shipped and accepted by the shipping carrier, Mama Ethel's Herbal Infusions is not responsible for delays, lost packages, or packages marked as delivered by the carrier.
If your package is lost in transit, we recommend contacting the shipping carrier first. We will gladly assist you with any information needed to help resolve the issue.
Our products are made with natural ingredients; however, every person's skin is different.
We strongly recommend performing a patch test before using any product.
Because we cannot predict individual skin reactions or sensitivities, we do not offer refunds or exchanges for allergic reactions, skin sensitivities, personal preferences regarding scent, texture, or consistency, or products that were not used according to the directions provided.
Customers are responsible for reviewing all ingredient lists before purchasing. If you have allergies, sensitive skin, or medical concerns, please consult your healthcare provider before using our products.
Orders may be canceled only before production or shipping begins.
Once your order has entered production or has shipped, it cannot be canceled.
If a refund is approved due to a damaged or incorrect order, it will be issued to your original method of payment whenever possible.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
If you have questions about your order or this Return & Refund Policy, please contact us:
Mama Ethel's Herbal Infusions
Email: renee@mamaethelsherbalinfusions.com
Phone/Text: (702) 624-1322
Website: mamaethelsherbalinfusions.com
We sincerely appreciate your support of our small business. Every purchase helps us continue our mission of creating handcrafted natural skincare products inspired by the love, wisdom, and legacy of Mama Ethel.